Chat Features

The e-Schooling chat is a practical tool for communication among members of the school community. Through it, you can send messages, create groups, share files, and much more. Below, discover how to use all the available features.

1.    Access the Chat

Click the chat icon on the top bar of e-Schooling

• View the most recent conversations.
• To see all conversations or start a new one, click “View All”.

New Conversation

To start a new conversation, click “New Conversation”, select the desired entity, and write your message. 

Only contacts of entities that are e-Schooling users will appear. Entities without access to e-Schooling will not appear in this list.

Use the contact filter to quickly find the desired entity or search for related entities. For example, to send a message to a Guardian, search by the student’s name and expand the associated entities (by clicking the arrow next to the name).

All related contacts will be displayed with their name and relationship to the student. Note: Only users with e-Schooling access will appear; if the student is not a user, they will not appear in the list.

If you already have an ongoing conversation with a contact, searching for that contact in the New Conversation option will not display it. In these cases, exit the New Conversation option and search in the list of existing conversations.

Search Conversations in Started Chats

 

Create Group

Click the “Groups” tab and then “New Group”.

• Define a name for the group.
• Optionally, change the group color.
• Select the desired entities (use the search to make it easier).
  
  
  

Edit Group Settings

Open the group conversation and click the group color to edit:

• Name: Define or change.
• Color: Choose a new color.

Click “Save” to apply the changes.

Add Members

In the group details, click “Add People to Group”.

 

Search for the desired contact(s) and click the button “Add User to Group”.

Make Administrator

Click “Make Administrator” next to the name.

Remove Administrator

Click “Remove as Administrator”.

Remove Member

Click “Remove from Group”.

Only administrators can remove members. After removal, the group disappears from the removed user’s list.

Block Member

The user can block a contact in the conversation. To do this, access the conversation, open its details, and click “Block User”

When blocked, the conversation for the entity that blocked appears in the list as inactive (blocked), and when opened, a blocked icon appears in the upper-right corner.

For the blocked member, when accessing the conversation, the option to send messages is no longer available.

Send Message

• Open the conversation or group where you want to send a message.
• Write the message in the designated space and press Enter on your device’s keyboard or click the paper plane icon to send.

In the message, you can:

Format Text

Select the text you want to format and edit it using the options available in the application.

Add Files

There is no limit to the number of files uploaded; however, each file cannot exceed 5MB.

Send Images

In addition to the previous option, you can click the (+) icon at the beginning of the message area to add images.

Note for e-Schooling administrators: Review the storage space allocated to the school community. If the storage limit is reached, users will no longer be able to upload files.

Tip: You can also add files/images by dragging them from your computer to the message area. The note “Move” should appear next to the file icon to confirm it is incorporated into the message area.

Message Delivery and View Status

Next to the sent message, the sender can see if it was delivered and viewed:

Delivered (2 gray checkmarks)

Viewed (2 blue checkmarks)

Search

The search bar is always available in the chat to help you quickly find what you are looking for. However, it is important to know that the search option is always related to the area you are in.

Examples: If you are in the chat list and perform a search, it will focus on your chat contacts.

If you open a conversation and use the search, the results will consider the content of exchanged messages.

Clicking on one of the search results will take you to the respective message.

The global search, located in the upper-left corner of the chat, will search across all chats, contacts, groups, and messages containing the term you are looking for.